Revised Privacy Policy for Flelite Roofing
Privacy Policy
Last Updated: February 28, 2025
At Flelite Roofing, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what personal information we collect, how we collect it, how it is used, and how it is shared. It also includes specific disclosures about our SMS messaging practices. If you have any questions, please contact us at info@fleliteroofing.com or (904) 688-8111.
- Information We Collect
We collect the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address provided when you contact us, request a quote, or sign up for our services.
- Service-Related Information: Details about your roofing or home improvement project, including inquiries or preferences you share with us.
- Website Usage Data: Information collected via cookies and similar technologies, such as IP address, browser type, and pages visited on our site (https://fleliteroofing.com).
- SMS Consent Data: Your phone number and consent to receive SMS messages when you opt in through our website or other methods.
- How We Collect Information
We collect your information in the following ways:
- Directly from You: When you fill out forms on our website, call us, or provide details during a consultation.
- Automatically: Through cookies and analytics tools when you visit our website.
- Via SMS Opt-In: When you voluntarily opt in to receive SMS messages from Flelite Roofing, such as by checking a box on our website or texting us to subscribe.
- How We Use Your Information
We use your personal information to:
- Provide roofing and home improvement services, including scheduling appointments and sending updates.
- Respond to your inquiries and requests.
- Send SMS messages (if you’ve opted in) for customer care purposes, such as appointment reminders, service updates, or responses to your inquiries.
- Improve our website and services through analytics and feedback.
- Comply with legal obligations.
- How We Share Your Information
We may share your information with:
- Service Providers: Trusted third parties who assist us in delivering services (e.g., website hosting, payment processing), bound by confidentiality agreements.
- Legal Authorities: If required by law or to protect our rights and safety.
- SMS-Specific Disclosure: Flelite Roofing does not share your SMS consent or phone number with any third parties or affiliates for marketing purposes. Your SMS opt-in is used solely by Flelite Roofing for the purposes outlined in this policy.
- SMS Messaging Program Disclosures
If you consent to receive SMS messages from Flelite Roofing, you agree to the following terms:
- Types of Messages: You may receive SMS messages related to customer care, such as appointment reminders, service updates, or responses to your inquiries. These messages align with our SMS campaign use case and do not include marketing or promotional content unless separately consented to.
- Message Frequency: Messaging frequency may vary based on your interactions with us.
- Associated Fees: Message and data rates may apply, depending on your mobile carrier plan.
- Opt-Out Instructions: You can opt out at any time by replying “STOP” to any message. Upon opting out, you will receive a confirmation message and no further messages will be sent unless you opt back in.
- Help Instructions: For support, reply “HELP” to any message, or contact us at (904) 688-8111, info@fleliteroofing.com, or visit https://fleliteroofing.com/privacy-policy/.
Sample Messages:
- Opt-In Confirmation: “Thank you for opting into SMS messages from Flelite Roofing. For help, reply HELP. To opt-out at any time, reply STOP. Message and data rates may apply. Messaging frequency may vary.”
- HELP Response: “Thank you for contacting Flelite Roofing. For immediate assistance, call (904) 688-8111, email info@fleliteroofing.com, or visit https://fleliteroofing.com. We’ll respond soon!”
- STOP Response: “Thank you for opting out of SMS messages from Flelite Roofing. You will receive no further messages. To opt back in, reply START.”
- Your Choices and Rights
- SMS Opt-In: Providing your phone number and consenting to SMS messages is optional. Our SMS opt-in checkbox on the website is not pre-checked or mandatory.
- Opt-Out: You may opt out of SMS messages at any time by replying “STOP.”
- Access and Updates: You may request access to or updates of your personal information by contacting us.
- Cookies and Tracking
We use cookies to enhance your experience on our website. You can manage cookie preferences through your browser settings.
- Security
We implement reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.
- Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
- Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the latest version. Check back periodically for changes.
- Contact Us
If you have questions about this Privacy Policy or our SMS program, please reach out:
